Privacy Policy

At Batrazzi, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make purchases from our online store. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

• Personal Identification Information: This includes your name, email address, phone number, billing address, shipping address, and payment information (credit card details or PayPal account).
• Order and Transaction Data: Information about the products you purchase, order history, and payment details.
• Website Usage Information: Data on how you interact with our website, including IP address, browser type, device type, operating system, and referral sources.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on our site, analyze usage patterns, and offer personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and customer service communications.
• Customer Service: To respond to your inquiries, resolve issues, and improve our customer support services.
• Payment Processing: To securely process payments and prevent fraudulent transactions.
• Personalization: To tailor your shopping experience and recommend products based on your preferences and past orders.
• Marketing and Promotions: With your consent, we may use your information to send you marketing communications, such as newsletters, special offers, and promotional content.
• Website Improvement: To analyze website traffic, understand how customers interact with our site, and enhance user experience.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data during transmission.
• Secure Servers: We store your data on secure servers that are protected from unauthorized access.
• Payment Security: We do not store credit card details on our servers. Payment processing is handled by third-party providers, such as PayPal or Stripe, who employ advanced security protocols.

Despite these security measures, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share information with third-party vendors who help us operate our website, process payments, fulfill orders, and provide customer support.
• Legal Compliance: We may disclose your information if required by law or to comply with legal processes (e.g., court orders or subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

We will not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can request access to the personal information we hold about you and request corrections if it is inaccurate.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe by following the instructions in any marketing email we send or by contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations we may have to retain certain data.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser preferences, but disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Batrazzi
Email: support@batrazzi.com